For up to date information

Parkgate Surgery is currently booking the majority of GP and Advanced Nurse Practitioner appointments as telephone appointments with the GP/ANP. We do now have a limited number of face to face appointments if preferred.,

Please contact the Practice to arrange long term condition reviews, injections, cervical smears and blood tests.

If you have a face to face appointment please attend on your own, and arrive at your appointment time as we are limited as to how many patients we have in the waiting room at any time.

Please ensure you wear a face covering when attending the surgery.

Our clinicians will be wearing appropriate PPE (personal protective equipment) for your consultation.

We have strict cleaning processes in place which means we are allocating longer per appointment slot to enable cleaning to take place before and after each appointment.

Access to the premises is limited, please contact us by telephone or email wherever possible. Prescriptions should be ordered by either phone to the POD or via patient access, where possible. Please do not drop in your paper repeat slips in at the Practice.

Access to services

  • Your GP practice is still here for you and continues to provide services.

  • Your NHS services have a range of measures in place to keep you safe from COVID-19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

  • Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

  • We are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged.  If you have a preference about how to access care you can discuss it with reception.

  • Please continue to contact your practice by phone or online to begin with. You will be assessed and offered a phone or video appointment, or a face to face appointment if you need one. We do have a limited number of face to face appointments to book direct if preferred

  • The majority of common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones - and GP practice staff from the potential risk of the virus.

  • The use of these digital technologies has been shown to improve patient experiences thanks to the convenience and increased access that they provide.

  • If you are asked to attend for an appointment, please remember to put on your face covering before entering your GP practice. Staff will be wearing masks or visors, or they may be sitting behind a screen.

  • When your practice is closed you can call 111 or go to for help and advice.


Prescription Ordering

All repeat prescription requests are processed by West Lancashire CCG POD (Prescription ordering Department). You can contact the POD on  01695 588522 . You can also order your prescription online via patient access or MyGP. Your usual method of collecting the prescription remains the same.

Please note if you have any problems please contact the POD direct on 01695 588522.

Information re prescribing COVID 19

We are experiencing a high volume of requests to increase the supply of medication from 28 days to 56 days.

Please note we are following the current local prescribing guidelines during this pandemic which stipulates prescribing should be restricted to 28 days supply.

Thank you for your cooperation



Online service

Parkgate Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Request appointments online
  • Request Fit/Sick notes

Sign up is simple and you can create an account here

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates than an appointment is required at your GP practice, you simply click on the "request an appointment" button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide wil be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.



 Visit Parkgate Surgery new facebook page (for information and updates only)


Breast Screening


Please see details of local Breast screening programme. Patients registered with Parkgate and eligible for screening will be invited to attend from September 2019 to May 2020. See attached



Primary Care Networks


Parkgate Surgery is part of Ormskirk Locality Primary Care Network. We work together with other local Practices to improve patient services. We provide the following services in partnership with other Practices in the Ormskirk and Aughton area:  Local care home scheme, extended access, social prescribing, first contact physiotherapists and clinical pharmacists.

Macmillan Cancer Suport


For further information ring the Macmillan team on 01695 656533

CQC Report : Outstanding

The Practice received an overall rating of outstanding. See full report

 "Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:“It is clear that Parkgate Surgery was providing an outstanding level of care to its patients. The staff were working hard to continually improve the quality of its service and provide people with consistently high quality care and treatment.

“The practice was clearly well thought of by its patients. It was impressive to see commitment by the team in reducing hospital admissions and treating people in the community. It is a real asset to the people living in this part of Lancashire."

“This is a great example of what outstanding care looks like.”


GDPR: How we use your medical records

  • Parkgate Surgery handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do so, for example to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical record being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office.

For more information see Parkgate Surgery Privacy notices:


Friends and Family Test

Would you recommend us to friends and family?

Please complete and return the attached Friends and Family Test form

Friends and Family latest results


Practice Survey

Thank you to all patients who participated in our 2019-20 Practice Survey. To view the results and our action plan please click here





Parkgate Newsletter

Coming soon


Parkgate Surgery Virtual Patient Participation Group 

If you would like to have a say in the way the Practice operates and be involved in our future plans and decisions please complete and return the PPG form ,also available at reception, and provide us with your email address, to join our online patient participation group.


Practice Boundary

A detailed map of our Practice Boundary can be obtained from the surgery. This shows Ormskirk and the surrounding areas that we cover.

Should you move out of this area, you will be asked to register with another practice.


To register as a patient, we ask that you complete the practice registration form. This is available from the Surgery. This is to be handed in to the surgery along with the new patient questionnaire, in time for details of medication and previous health problems to be computerised prior to attendance at surgery.

Although your registration will be in the practice name you may request to see the Doctor of your choice.

You will also be asked to attend for a registration medical with our Practice Nurse.

Named GP for all patients

From 1st April 2015, all patients have been allocated a named GP.

Please ask at reception for details of your named GP.

This does not affect the normal booking of appointments with your choice of GP. You can book to see any GP at your request.

Zero Tolerance

The practice upholds a Zero Tolerance Policy - Violent or abusive patients will not be seen at the surgery but will be offered an appointment to be seen at the hospital or Police Station.

Freedom of Information

Under the Freedom of information Act, information held at the surgery may be passed to a third party such as Hospitals, Social Services or Health Authority. This is always done confidentially, or by removing your identifying details when they are not essential.

Everyone working within the N.H.S. has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to discuss how we use your information you can always speak to our Practice Manager.

Sharing of Care Record

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. The Practice also participates in the local West Lancs shared care record.

Your information will be extracted from practices such as ours and held on central NHS databases.

When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Unless you actively opt out your record will be automatically uploaded to the Central NHS Computer System.


Disabled Access

Our patient areas are on ground level so getting into and out of the surgery building should be quite easy, but if you are in any difficulties please ring the doorbell or ask at Reception and a member of staff will be happy to help.

A hearing loop is also available on Reception and we also have access to Language Line for patients who require help with translation.

Complaints / Comments

We do have an in house complaints procedure, should you have a problem relating to the practice. Our Practice Manager will be pleased to help you. She will also welcome any comments or criticisms. Please find attached our Practice Complaints Procedure leaflet.

GP Net Earnings

NHS England requires that the net earnings of doctors engaged in the practice is publicised. Click here to download our GP net earnings report.