We want your feedback on the POD
A year on from rolling out the Prescription Ordering Direct Service (POD) across West Lancashire, the CCG would like to hear from patients, GPs and practice staff, care home providers and other users of the POD as to their thoughts of the service.

To do this they have created an updated feedback survey which is available here.

The feedback from the survey will help the CCG identify what areas are working well and any areas that they need to look to improve or address


Prescription Ordering

All repeat prescription requests are processed by West Lancashire CCG POD (Prescription ordering Department). You can contact the POD on 01772 214852/ 01695 588522 or by contacting Parkgate, selecting the option for prescriptions, and the call will be directed to the POD. You can order your prescriptions via your usual method, online via patient access, phone or by handing in the slip to the Practice (the slips will be forwarded to the POD on your behalf). Your usual method of collecting the prescription remains the same.

Please note if you have any problems please contact the POD direct on 01772 214852/01695 588522.


Breast Screening




Please see details of local Breast screening programme. Patients registered with Parkgate and eligible for screening will be invited to attend from September 2019 to May 2020. See attached


Macmillan Cancer Suport

2nd Friday of every month 9.30am - 11.30am

When you affected by cancer in any way, sometimes you just need someone to talk to, or ask a question.

Call in for a cuppa and a chat to this friendly group.

For further information ring the Macmillan team on 01695 656533

Venue: Christ Church Ministry Centre, Long Lane, Aughton, L39 5AS


CQC Report : Outstanding

The Practice received an overall rating of outstanding. See full report

 "Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:“It is clear that Parkgate Surgery was providing an outstanding level of care to its patients. The staff were working hard to continually improve the quality of its service and provide people with consistently high quality care and treatment.

“The practice was clearly well thought of by its patients. It was impressive to see commitment by the team in reducing hospital admissions and treating people in the community. It is a real asset to the people living in this part of Lancashire."

“This is a great example of what outstanding care looks like.”


GDPR: How we use your medical records

  • Parkgate Surgery handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do so, for example to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical record being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office.

For more information see Parkgate Surgery Privacy notices:


Friends and Family Test

Would you recommend us to friends and family?

Please complete and return the attached Friends and Family Test form

Friends and Family test latest results


Practice Survey

Thank you to all patients who participated in our 2018-19 Practice Survey. To view the results and our action plan please click here

Thank you.


Parkgate Newsletter

Our Spring Newsletter is now available click here


Parkgate Surgery Virtual Patient Participation Group 

If you would like to have a say in the way the Practice operates and be involved in our future plans and decisions please complete and return the PPG form ,also available at reception, and provide us with your email address, to join our online patient participation group.


Practice Boundary

A detailed map of our Practice Boundary can be obtained from the surgery. This shows Ormskirk and the surrounding areas that we cover.

Should you move out of this area, you will be asked to register with another practice.


To register as a patient, we ask that you complete the practice registration form. This is available from the Surgery. This is to be handed in to the surgery along with the new patient questionnaire, in time for details of medication and previous health problems to be computerised prior to attendance at surgery.

Although your registration will be in the practice name you may request to see the Doctor of your choice.

You will also be asked to attend for a registration medical with our Practice Nurse.

Named GP for all patients

From 1st April 2015, all patients have been allocated a named GP.

Please ask at reception for details of your named GP.

This does not affect the normal booking of appointments with your choice of GP. You can book to see any GP at your request.

Zero Tolerance

The practice upholds a Zero Tolerance Policy - Violent or abusive patients will not be seen at the surgery but will be offered an appointment to be seen at the hospital or Police Station.

Freedom of Information

Under the Freedom of information Act, information held at the surgery may be passed to a third party such as Hospitals, Social Services or Health Authority. This is always done confidentially, or by removing your identifying details when they are not essential.

Everyone working within the N.H.S. has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to discuss how we use your information you can always speak to our Practice Manager.

Sharing of Care Record

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. The Practice also participates in the local West Lancs shared care record.

Your information will be extracted from practices such as ours and held on central NHS databases.

When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Unless you actively opt out your record will be automatically uploaded to the Central NHS Computer System.


Disabled Access

Our patient areas are on ground level so getting into and out of the surgery building should be quite easy, but if you are in any difficulties please ring the doorbell or ask at Reception and a member of staff will be happy to help.

A hearing loop is also available on Reception and we also have access to Language Line for patients who require help with translation.

Complaints / Comments

We do have an in house complaints procedure, should you have a problem relating to the practice. Our Practice Manager will be pleased to help you. She will also welcome any comments or criticisms. Please find attached our Practice Complaints Procedure leaflet.

GP Net Earnings

NHS England requires that the net earnings of doctors engaged in the practice is publicised. Click here to download our GP net earnings report.